Orders are processed within 1–3 business days (excluding weekends and holidays).

Once shipped, you’ll receive a tracking number via email to monitor your order in real time.

You can track your shipment anytime through our Track My Order page using your email or tracking number.

f your order hasn’t shipped yet, we’ll help update it.

If it’s already in transit, we’ll assist with re-routing or reshipping (a fee may apply).

Please contact us within 7 days of delivery with clear photos or videos of the issue. Once verified, our team will offer a replacement or resolution under our 90-day risk-free trial.

Every order is covered by our 90-day risk-free trial. If something isn't right, contact support@selorna.com and we'll make it right — see our Cancellation, Return & Refund page for full details.

Yes — free standard shipping on every order, always. No minimum, no code. Express options are also available at checkout for faster delivery.

📧 support@selorna.com
Our team replies within 24 business hours.